Project Manager

We are a boutique digital marketing agency with website design at the core of its services. CTMH project managers guide our website clients through our fast-paced design process. Ideally, this person has some website design experience but prefers all the other aspects of launching an amazing website — project management, brand and web strategy, light graphic design, and delivering a stellar client experience by chasing down all the little details and being wildly over-communicative with both our team and our clients.

The project manager role is a both a project manager role and a strategy role. For example, the project manager may help our clients choose a website template, plan their website project page-by-page with our templates, run a strategy call, help them make strategy-based decisions about how to position their brand and offerings, and help them make sure they have a clear overall vision for their brand and design before and during their project.

This is a part-time, contractor position that’s booked and billed per client at a flat rate. Projects average about 10-12 hours each and are spread out over three to four weeks. You could be booked for multiple client projects at one time based on your availability.

• Host and lead a strategy call with the client to determine and define the goals of the project
• Respond to and answer questions for the client in the weeks preceding their project
• Review the client’s project materials, request missing items, ask clarifying questions, make suggestions, and overall make sure the project is ready to go
• Schedule routine project calls and manage Zoom links and calendar invites
• Communicate with the client on behalf of the team throughout the project
• Help the designer with quality assurance to ensure the project is meeting the client’s vision and the project scope
• Help with techy things like transferring domains, migrating website content, connecting newsletters, checking passwords and basic SEO
• Wrap up the project with positivity and provide a STELLAR communication and customer experience throughout the entire time project

• Obsessed with brand strategy, positioning, marketing tech and all things online business
• Understanding of SEO principles
• Passion for digital marketing
• Creative problem solving
• Ability to see multiple solution paths for online business
• Ability to anticipate the needs of others coupled with a strong desire to serve
• Amazing with time management and meeting deadlines
• Patience for teaching, strong desire to serve clients
• Meticulous with attention to detail
• Excellent writing skills
• Organized computer files

• Google Docs and Drive
• Photoshop, Illustrator and other Adobe programs
• Canva
• Basecamp
• Ticket System
• CRM
• Convertkit, Klaviyo, Flodesk
• WordPress
• YooTheme (bonus!) or experience with other website builders
• Squarespace (preferred)
• Teachable or general knowledge of online course platforms (preferred)

• Attention to detail and accuracy
• Hard working with strong sense of urgency
• Organized, neat and tidy
• Takes critique and constructive criticism well
• Owns their own mistakes
• Works well in a digital team environment
• Meets deadlines, goes above and beyond
• Researches thoroughly to get it done
• Self starter and ambitious
• Trustworthy and reliable
• High energy, confident and personable
• Has an “I’ll figure it out” mentality
• Fun and likes to laugh!